Operations Manager

MARKETPLACE PHILADELPHIA MANAGEMENT

PHILADELPHIA INTERNATIONAL AIRPORT

JOB DESCRIPTION

 

I.              TITLE:                       Operations Supervisor

 

II.            DEPARTMENT:      Operations

 

III.           REPORTS TO:        Operations Manager

 

IV.          JOB DESCRIPTION:         

Supervise the daily activities of the housekeeping operations within the airport’s retail and food concessions program.  Determines workflow and scheduling of the team.  Implements operational policies and procedures.  Ambassador to merchant operations for compliance with all airport rules and regulations and tenant sublease requirements.  Assists in the Retail Concessions Delivery and Distribution program.  Familiar with a variety of the field’s concepts, practices and procedures.  Relies on experience and judgment to plan and accomplish goals.   

 

V.           RESPONSIBILITIES INCLUDE:

·         Responsible for supervising the housekeeping team

·         Responsible for supervising the work crew involved in maintenance and repair of grease traps, HVAC, roofing, etc.

·          Responsible for the creating and developing a positive relationships with merchants and tenants

·         Ensure that Marketplace Philadelphia operating standards are met

·         Responding to maintenance issues and notifying appropriate Management staff if further assistance is required

·         Working along Special Services officers to ensure completion of delivery and distribution when necessary

·         Responsible for departmental budget

·         Performing special projects and functions assigned

 

 

VI.          SPECIAL SKILLS and characteristics of the successful employee:

·         Proficient with computer programs (MS Office package)

·         Strong interpersonal skills

·         Self-assured and congenial nature

·         Motivational and ability to train new employees

·         Ability to make quick and adequate decisions

·         Flexible work schedule

·         Knowledgeable about the field’s concepts, practices and procedures

·         Excellent communication and verbal skills

·         Ability to remain positive under pressure

·         Great customer service skills

 

VII.         EDUCATION AND EXPERIENCE REQUIRED:

·         High School diploma or equivalent education with at least two years of business, tow years of building maintenance experience and 3-5 years supervisory experience.  Must posses a valid driver’s license with a minimum of five years driving experience and reliable transportation.

 

VIII.     LOGICAL CAREER PATH:           Other Operational Management Positions

Contact

Mail Resumes to:

Marketplace Philadelphia Management

Philadelphia International Airport,

Terminal E

Upper level

Philadelphia, PA 19153

or

Fax to 215.937.1206 Attn. Office Manager/Operations Supervisor