New Technology Makes Airport Travel Easier

New Technology Makes Airport Travel Easier
Visual Paging Helps Passengers Get The Information They Need

Just in time for the summer travel season, Philadelphia International Airport (PHL) has introduced a visual paging system that improves the way information is conveyed and enhances overall accessibility for passengers with disabilities.

PHL has installed 140 new, large, easy-to-read, LCD monitors throughout its seven terminals that visually provide travelers with the same information as the Airport’s overhead public address system. As with the audio announcements, visual messages can be presented in English, Spanish, French and German.

This visual paging system helps the Airport better meet the needs of its hearing-impaired passengers. The new monitors direct them to the nearest TDD-equipped phone so that they can get messages that are private or too lengthy for visual posting on the system. PHL has 31 TDD-equipped phones and each can contact the Airport Communications Center at no cost.

The visual paging system has helped travelers deal with a variety of common problems. These include:

  • Passengers leaving items behind at the security checkpoint or mistakenly going through the checkpoint with their traveling companion’s boarding pass
  • Notifying passengers of public transportation and highway conditions that could affect their travel plans outside of the Airport
  • Relaying information from friends and family members about changes to a passenger’s itinerary
  • Informing passengers of gate changes and final boarding calls for their particular flight

“We are always looking for ways to improve the travel experience and provide the highest levels of customer service,” said Acting Director of Aviation Mark Gale. “This system helps ensure that our passengers get the information they need, regardless of whether they’re hearing-impaired, talking on their cell phones, listening to music or distracted by some other activity.”

Since implementation, the public response has been favorable. In light of this, the Airport is exploring ways to further expand the system.

Callers wishing to page a passenger should contact the Airport Communications Center at (215) 937-6937 or call toll free at 1-800-PHL-GATE.

Ranked “Highest in Customer Satisfaction for Large Airports” in the J.D. Power and Associates 2008 Airport Customer Satisfaction Study, Philadelphia International Airport is owned and operated by the City of Philadelphia. The Airport is a self-sustaining entity that operates without the use of local tax dollars. It is one of the largest economic engines in Pennsylvania, generating an estimated $14.2 billion in spending to the regional economy and employing a workforce of nearly 42,000.