PHILADELPHIA INTERNATIONAL AIRPORT AWARDS 2012-2013 MERCHANT OF THE YEAR Jet Rock Bar & Grill Named “EDGE!” Winner
PHILADELPHIA INTERNATIONAL AIRPORT AWARDS 2012-2013 MERCHANT OF THE YEAR
Jet Rock Bar & Grill Named “EDGE!” Winner
PHILADELPHIA — September 19, 2013 — The Philadelphia Marketplace Food & Shops at Philadelphia International Airport (PHL) congratulates Jet Rock Bar & Grill as the 2012-2013 “Merchant of the Year” award recipient. The announcement came during a black and white-themed celebration held at the Hotel Monaco yesterday.
Ed Dingler, manager for Jet Rock Bar & Grill, was awarded $1,000, the EDGE! trophy and the coveted title of Merchant of the Year. Jet Rock Bar & Grill is run by OTG Management, an award-winning food and beverage operator with more than 175 restaurants and eateries in 10 airports. Founder and owner Rick Blatstein first ventured into the airport space at PHL more than 17 years ago.
The Philadelphia Marketplace’s Cutting EDGE! Program (Excellence Drives Great Experiences) was designed to motivate and reward merchants for providing great customer service to passengers at PHL. Each merchant can earn EDGE! points for exceeding expectations through great customer service, marketing and training. At the end of each quarter, the merchant with the most points is named Merchant of the Quarter, and the merchant with the most points overall is named Merchant of the Year.
The restaurant and retail quarterly winners for 2012-2013 include:
- Q1: Jet Rock Bar & Grill (Terminal B) and Fire & Ice (B/C Connector)
- Q2: Legal Sea Foods (B/C Connector) and Rosetta Stone (Terminals B and C)
- Q3: Vino Volo (D/E Connector) and InMotion Entertainment (B/C Connector)
- Q4: Jack Duggan’s Pub & Restaurant (Concourse A East) and Roster (B/C Connector)
“Jet Rock Bar & Grill has demonstrated the highest level of customer service and continues to show outstanding growth and development here at PHL,” said Mel Hannah, vice president and general manager of MarketPlace Philadelphia Management, the company responsible for the management and leasing operations of PHL’s 160 retail locations. “We’re very proud of Ed and the rest of the Jet Rock team—and offer our congratulations to all of the merchants who were recognized this year.”
Additional EDGE! awards were presented to the following merchants:
- Best New Store Opening: Pinkberry
- Retail Location with the Best Merchandise Display: Tumiv
- Location with the Most Creative Design Construction/Remodel: Chickie’s & Pete’s Gate Expansion, C31
- Location with the Highest Overall Customer Service: The Body Shop
- Most Exciting Food & Cocktail Location: Sky Asian Bistro
- Location with the Best “Green” Practices: Chickie’s & Pete’s
- Outstanding Achievement: MarketPlace Badging Department
- Community Outreach: Time to Fly
For more information about the MarketPlace Philadelphia Management retail program, please visit www.philamarketplace.com
ABOUT MARKETPLACE DEVELOPMENT
MarketPlace Development (MarketPlace) develops and manages airport retail programs across the country. A recognized industry leader for more than 20 years, MarketPlace works in partnership with airports and airlines to enhance passenger satisfaction and maximize revenue. The Massachusetts-based company is responsible for the concessions programs at Philadelphia International Airport, in concert with its management firm MarketPlace Philadelphia Management; LaGuardia Airport’s Terminal B, Ronald Reagan Washington National Airport, Washington Dulles International Airport. MarketPlace has also worked with numerous other airports and with airlines across the country.
EDITOR’S NOTE: A photo of Gabe Ferraro, Stacey Mulholland, Lauren Tobin, Ed Dingler, Kelly Estelow and Nick Meisbergeris—all of Jet Rock Bar & Grill—is attached to this email.
For MarketPlace Philadelphia Management
267-932-8760 ext. 308
MarketPlace Philadelphia Management