1to1 Media® Announces 2014 Media Customer Champions

PHILADELPHIA — Nov. 4, 2014 — Anna DiGregorio, director of marketing for MarketPlace Philadelphia Management, has been named a Media Customer Champion by 1to1® Media, the independent publishing division of Peppers & Rogers Group. DiGregorio is one of 12 winners recently announced at the Museum of Modern Art in New York City.

As Director of Marketing for MarketPlace Philadelphia Management, DiGregorio works with approximately 4,000 associates at more than 170 retailers and restaurants. In her role, DiGregorio developed a customer service initiative—Cutting EDGE (Excellence Drives Great Experiences)—to help associates provide a consistent passenger experience. She also works with partners to create leadership seminars, frontline training programs and coaching sessions to reinforce high standards. DiGregorio has more than 13 years of experience in the retail marketing industry.

“Anna is dedicated to working with our merchants to provide customers with positive experiences and this recognition not only shows her passion for her work, but her knowledge of the industry.” said Mel Hannah, vice president and general manager of Philadelphia Marketplace Food & Shops. “We are extremely proud of her leadership skills, and I congratulate her on this award.”

Now in its 10th year, 1to1 Media’s Customer Champions program recognizes customer-centric leaders who use innovative approaches to instill customer-focused strategies throughout their organizations that make a positive bottom-line impact. This year’s 12 winners join a distinctive community of more than 130 customer-centric executives.

“1to1 Media’s Customer Champions is a one-of-a-kind awards program that honors and spotlights the individuals responsible for game-changing customer-focused strategies,” said Mila D’Antonio, editor-in-chief of 1to1 Media. “From sweeping voice-of-the-customer initiatives and data analysis strategies, to employee engagement and omnichannel initiatives, these 12 winners stand for creative disruption and are responsible for advancing their organizations’ customer strategies.”

For more information about the Philadelphia Marketplace Food & Shops, please visit

MarketPlace Development (MarketPlace) develops and manages airport retail programs across the country. A recognized industry leader for more than 20 years, MarketPlace works in partnership with airports and airlines to enhance passenger satisfaction and maximize revenue. The Massachusetts-based company is responsible for the concessions programs at Philadelphia International Airport, in concert with its management firm MarketPlace Philadelphia Management; LaGuardia Airport’s Terminal B, Ronald Reagan Washington National Airport, Washington Dulles International Airport. MarketPlace has also worked with numerous other airports and with airlines across the country.

1to1® Media is THE online destination for customer strategy resources to help organizations optimize their customer experience and realize the greatest value from their customers. 1to1 Media provides resources including in-depth articles, infographics, blogs, webinars, and whitepapers that help senior executives to drive change and make customer-based initiatives the centerpiece of their strategies.

EDITOR’S NOTE: A headshot of Anna DiGregorio is embedded in this email.

Emily Watts
For MarketPlace Philadelphia Management
267-932-8760 ext. 308